Account Suspended? - Guild Wars Forums

TiagoS1 · Jul 15, 2011, 12:58 PM // 12:58

I just received this email:

Quote:

FROM: NCsoft Support ([email protected])

Greetings!

It has come to our unfortunate attention that you have been password scamming and gaining items via account hijacking. NCsoft takes these violations very seriously. In an effort to protect the integrity of the game we are forced to conduct an investigation on the matter.

Investigation Launched: 2/07/2011
Type of Violation: Account Hijacking
Consequences for Account: Account suspended permanently.

It is with regret that we take this type of action, but it is in the best interests of the Guild Wars community as a whole, and for the integrity of the game. To prevent this action from taking place, we will need to verify your account immediately.

* First and Surname

* Address

* Zip code

* Phone number Daytime

* Country

* Account e-mail

* CD-key, alternative a photograph of your CD-key that is located on your manual for Guild Wars.

* Account name

* Account password

* Character name

* NCsoft account

* Birthday

* Secret Question and Answer

This is the first step taken to verify your account. We request that this be done in a timely fashion.

NCsoft
Account Administration Team
P.O. Box 18979, Irvine, CA 92623

It is categorized as spam by my email provider.

I never did anything of what "they" mention.

Should i ignore it ?

PS: sry if i put any details i shouldnt do, but i really don't know.

Mad Barbie · Jul 15, 2011, 01:08 PM // 13:08

I would ignore it cause:

* Account e-mail
* Account name
* Account password
* Character name
* NCsoft account
* Birthday
* Secret Question and Answer

NCSoft would never ask you for your password and these are all the details someone need to get your acc. And if they had the feeling you would do this they would just ban your account.

Kook~NBK~ · Jul 15, 2011, 01:10 PM // 13:10

Sounds like a serious scam attempt to me! They don't need ANY info from you to investigate any in-game wrong-doing. A-Net has all the logs and what-not that they need.

A-Net and NCSoft knows your characters' names, your e-mail, and you NCsoft account. And they'll never ask for your PW, since they don't need it. They don't need your personal info - name, address, birthday, etc. IMHO, someone is trying to not only snag your GW account, they're trying to steal your Identity.

I think you should delete it and run all the usual security checks on your PC.

TiagoS1 · Jul 15, 2011, 01:15 PM // 13:15

I never give my personal info for this kind of email. However, i was unsure because of their email, seems pretty persuasive for me.

HigherMinion · Jul 15, 2011, 01:21 PM // 13:21

It doesn't sound very professional to me, nor does the address make much sense. Best report them to Anet or ignore, whichever.

TiagoS1 · Jul 15, 2011, 01:23 PM // 13:23

Quote:

Originally Posted by Kook~NBK~

IMHO, someone is trying to not only snag your GW account, they're trying to steal your Identity.

I think you should delete it and run all the usual security checks on your PC.

I am mostly worried with PC security since i check my bank accounts too.

EtherealSkys · Jul 15, 2011, 01:54 PM // 13:54

You'll be fine, you can only get a virus if you opened/saved an attachment to your computer. It would have to be a pretty advanced hacker to manage to send a trojan in through text. - if all you had to do to shut down a computer was send an email, the world would be a lot more screwed.

I get messages like this all the time, "from" lots of different games, WoW being the majority of. If you check the properties of that email, you'll find the 'real' email address is just a cover, and it actually came from some random address, usually a hotmail one.

TiagoS1 · Jul 15, 2011, 01:58 PM // 13:58

Quote:

Originally Posted by EtherealSkys

You'll be fine, you can only get a virus if you opened/saved an attachment to your computer. It would have to be a pretty advanced hacker to manage to send a trojan in through text. - if all you had to do to shut down a computer was send an email, the world would be a lot more screwed.

I get messages like this all the time, "from" lots of different games, WoW being the majority of. If you check the properties of that email, you'll find the 'real' email address is just a cover, and it actually came from some random address, usually a hotmail one.

Ok thanks. No files/links attached. Just wondering how they got the email.

*Darcy* · Jul 15, 2011, 02:00 PM // 14:00

NCSoft blocks the account and leaves it up to the account owner to question the action. They do not initiate any contact.

CorDa616 · Jul 15, 2011, 02:01 PM // 14:01

Wow, this is so blatantly a scam attempt it's sad.

Wyndy · Jul 15, 2011, 02:23 PM // 14:23

I wonder if this is the breach they were talking about to the fansites. Starting to rear their ugly heads

**cosyfiep** · Jul 15, 2011, 02:24 PM // 14:24

I would also let anet/ncsoft know about it--so they know what the current scam that is on.

TiagoS1 · Jul 15, 2011, 02:24 PM // 14:24

Quote:

Originally Posted by cosyfiep

I would also let anet/ncsoft know about it--so they know what the current scam that is on.

Done, thanks for replies.

Spiritz · Jul 15, 2011, 02:51 PM // 14:51

Another big give away is they ask for your name and surname - ive not known anet to ask for those details ever , in 6 yrs anyone could move house etc.
One thing i would do tho - contact support or leave a message on the new forum asking if the email can be forwarded to support and they may ( not saying they could tho ) look into things and put out a warning of this scam , it may seem a waste of time but if support got enough ppl saying about scams they can do something about it.

Infact reflecting - anet would never send an email out with those details , when they suspend/ban an account you would be the first to know when you try and log in and you would ( i think ) get an error number and it would be up to you to contact support and go from there.

Btw anet wont accept ( or they didnt almost 4 yrs ago ) any pictures of the codes or photos ( too easy to edit and change etc ) but they will accept a fax with the codes from each card.

Wicked One · Jul 15, 2011, 04:16 PM // 16:16

Definitely a scam Anet/NCSOFT would never ask for your password or most of the details the email is asking you to provide.

I get so many emails like that for games I don't even play like WoW and Aion. All of them like the other spam emails I get from nigerian 'lawyers' trying to send me my supposed 'inheritance' get deleted straight away.

It is interesting though that the email they get sent to is not connected to any of the games I do play or forums that I visit but one that I use to sign up to anything that requires a email.

If you are worried definitely do a scan of your computer but if you haven't been to any bad sites or provided your account information to anyone you should be fine

RedDog91 · Jul 15, 2011, 04:33 PM // 16:33

its a scam.

ANET/NCsoft do not send you emails when your account is banned or suspended.
Also, does it even make sense that if you supply them with all your account details that they will drop all charges against you?

Calista Blackblood · Jul 15, 2011, 04:53 PM // 16:53

Uhh yeah. Closed.

Jul 15, 2011, 01:54 PM // 13:54	#7
EtherealSkys Frost Gate Guardian Join Date: Apr 2010 Guild: VKO Profession: W/A	You'll be fine, you can only get a virus if you opened/saved an attachment to your computer. It would have to be a pretty advanced hacker to manage to send a trojan in through text. - if all you had to do to shut down a computer was send an email, the world would be a lot more screwed. I get messages like this all the time, "from" lots of different games, WoW being the majority of. If you check the properties of that email, you'll find the 'real' email address is just a cover, and it actually came from some random address, usually a hotmail one. Last edited by EtherealSkys; Jul 15, 2011 at 01:56 PM // 13:56..

Jul 15, 2011, 02:24 PM // 14:24	#12
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	I would also let anet/ncsoft know about it--so they know what the current scam that is on. __________________ where is the 'all you can eat' cookie bar?

Jul 15, 2011, 04:53 PM // 16:53	#17
Calista Blackblood Permanently Banned Join Date: Oct 2007 Location: Northern Ireland Guild: Nowhere To Run Nowhere To [Hide] Profession: N/	Uhh yeah. Closed. __________________ *The best goodbyes are like a knife in the dark: short, simple and to the point*

Jul 15, 2011, 01:08 PM // 13:08	#2
Mad Barbie Frost Gate Guardian Join Date: Sep 2010 Profession: Me/	I would ignore it cause: * Account e-mail * Account name * Account password * Character name * NCsoft account * Birthday * Secret Question and Answer NCSoft would never ask you for your password and these are all the details someone need to get your acc. And if they had the feeling you would do this they would just ban your account.

Jul 15, 2011, 01:10 PM // 13:10	#3
Kook~NBK~ Grotto Attendant Join Date: Mar 2005 Location: A little chalet outside Drok's Guild: Natural Born Killaz	Sounds like a serious scam attempt to me! They don't need ANY info from you to investigate any in-game wrong-doing. A-Net has all the logs and what-not that they need. A-Net and NCSoft knows your characters' names, your e-mail, and you NCsoft account. And they'll never ask for your PW, since they don't need it. They don't need your personal info - name, address, birthday, etc. IMHO, someone is trying to not only snag your GW account, they're trying to steal your Identity. I think you should delete it and run all the usual security checks on your PC.

Jul 15, 2011, 01:15 PM // 13:15	#4
TiagoS1 Frost Gate Guardian Join Date: Nov 2009	I never give my personal info for this kind of email. However, i was unsure because of their email, seems pretty persuasive for me.

Jul 15, 2011, 01:21 PM // 13:21	#5
HigherMinion Forge Runner Join Date: May 2008 Location: East Anglia, UK Guild: Order of [Thay] Profession: N/	It doesn't sound very professional to me, nor does the address make much sense. Best report them to Anet or ignore, whichever.

Jul 15, 2011, 02:00 PM // 14:00	#9
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	NCSoft blocks the account and leaves it up to the account owner to question the action. They do not initiate any contact.

Jul 15, 2011, 02:01 PM // 14:01	#10
CorDa616 Academy Page Join Date: Jan 2011 Location: South Africa and luckily still alive. Profession: N/	Wow, this is so blatantly a scam attempt it's sad.

Jul 15, 2011, 02:23 PM // 14:23	#11
Wyndy Krytan Explorer Join Date: Nov 2008 Location: in the know Guild: Chronic Chaos Profession: N/Me	I wonder if this is the breach they were talking about to the fansites. Starting to rear their ugly heads

Jul 15, 2011, 02:51 PM // 14:51	#14
Spiritz Forge Runner Join Date: Apr 2007 Guild: DMFC	Another big give away is they ask for your name and surname - ive not known anet to ask for those details ever , in 6 yrs anyone could move house etc. One thing i would do tho - contact support or leave a message on the new forum asking if the email can be forwarded to support and they may ( not saying they could tho ) look into things and put out a warning of this scam , it may seem a waste of time but if support got enough ppl saying about scams they can do something about it. Infact reflecting - anet would never send an email out with those details , when they suspend/ban an account you would be the first to know when you try and log in and you would ( i think ) get an error number and it would be up to you to contact support and go from there. Btw anet wont accept ( or they didnt almost 4 yrs ago ) any pictures of the codes or photos ( too easy to edit and change etc ) but they will accept a fax with the codes from each card.

Jul 15, 2011, 04:16 PM // 16:16	#15
Wicked One Ascalonian Squire --> Join Date: Oct 2009	Definitely a scam Anet/NCSOFT would never ask for your password or most of the details the email is asking you to provide. I get so many emails like that for games I don't even play like WoW and Aion. All of them like the other spam emails I get from nigerian 'lawyers' trying to send me my supposed 'inheritance' get deleted straight away. It is interesting though that the email they get sent to is not connected to any of the games I do play or forums that I visit but one that I use to sign up to anything that requires a email. If you are worried definitely do a scan of your computer but if you haven't been to any bad sites or provided your account information to anyone you should be fine

Jul 15, 2011, 04:33 PM // 16:33	#16
RedDog91 Desert Nomad Join Date: Oct 2007 Location: Farming for Nick gifts Profession: R/	its a scam. ANET/NCsoft do not send you emails when your account is banned or suspended. Also, does it even make sense that if you supply them with all your account details that they will drop all charges against you?